RMA / Return goods
We believe that high quality products and attentive service are of the utmost importance for good customer relations. Therefore, we believe that a fast and clearly structured solution is of interest. Whether it is a return or a complaint, we will find the best solution for you!
In the event of errors in the goods that have not occurred in the transport, please fill out the form in your My account page under the Warranty requests and select your request of return with a valid reason as well for the order with return goods. When the return shipment have been received by us. We will, by evaluation after a review by our technical service, contact you via mail or phonecall with suggestions for action, for example free exchange or refund of the cost of the goods if we cannot send new item.
Responsibility for the condition of the goods – You are responsible for the condition of the goods after you have received the goods and throughout the return shipping back to us, even after we have received the goods. It is therefore important that you return the product well packaged and preferably in its original packaging. Be sure to pack the item properly.
The return to Repair Parts – it must be done using the same box or envelope used in the delivery or, failing that, in a similar format that guarantees the return of the products in perfect condition. A copy of the purchase receipt and the duly completed withdrawal form must be included.
You must return the goods directly to us at without delay, within a maximum period of 14 calendar days from the date on which you notify us of the return.
Repair Parts Sweden AB, Redbergsvägen 36, 416 65 Göteborg
When using the return procedure, you must pay for the return shipping, but not if the product was broken when delivered. You are also responsible for the risk of damage or loss during the return transport. If a return does not return to us, we will not be accountable for the lost product/s.
If you have any questions about the return process, please contact us through the contact email firstname.lastname@example.org or on the customer Service telephone number +46-706865787.
In any case, for the purposes of exercising return of goods, the products to be returned must be in perfect condition and with all their components it was sent from Repair Parts (instruction manuals, accessories, original packaging or any kind of promotional advantages, among In any case, the components described in the specific product sheet will be taken care of).
As for mobile phone screen parts, Repair Parts marks all its products with an ink stamp that guarantees the verification of the origin of the product, so this stamp must be present when the product is returned. In the case of products, those that have been unsealed or removed from their original packaging, the right of withdrawal cannot be exercised. Therefore, the guarantee offered by the manufacturer will only be available automatically for those components that present any factory defect.
You may examine the product to determine the product’s features and function. If it turns out when we have received the goods back that they have decreased in value as a result of you having handled the goods to a greater extent than was necessary to determine the function and characteristics of the goods, we have the right to demand compensation from you for the depreciation of value.
When handling of products by the user and damage – the customer will be responsible for the decrease in value of the goods resulting from their manipulation other than that necessary to establish their nature, characteristics or operation.
Note! We do not redeem returned goods sent with cash on delivery!